Privacy Policy

Our Privacy Policy outlines the collection, utilisation, and sharing of your personal information when you visit or shop at communiquedesign.com.au (referred to as the 'Site').

When you visit our site, we automatically gather device details like web browser, IP address, time zone, and some cookies. While you browse, we also track viewed web pages, referrer details, and interactions—collectively termed 'Device Information'. We employ various technologies for this purpose:

  • 'Cookies': Data files placed on your device, often with a unique identifier. Learn more and manage cookies at  http://www.allaboutcookies.org.
  • 'Log files': Record actions on the Site, including IP address, browser type, pages, and timestamps.
  • 'Web beacons,' 'tags,' and 'pixels': Electronic files that monitor your Site activity.

Furthermore, when you make or attempt a purchase, we collect specific details like your name, billing and shipping addresses, payment data, email, and phone number—referred to as 'Order Information.' In this Privacy Policy, 'Personal Information' encompasses both Device Information and Order Information.

How do we use your personal information?

We utilise Order Information primarily for order fulfillment, encompassing payment processing, shipping coordination, and issuing invoices or order confirmations. Additionally, we use this Order Information to:

  • Establish communication with you.
  • Evaluate orders for potential risks or fraudulent activity.
  • Provide information or advertising regarding our products or services, aligning with your preferences when shared.

We employ Device Information for risk and fraud screening, particularly focusing on IP addresses. It also aids in enhancing and optimising our Site by generating analytics on customer interactions, browsing patterns, and assessing marketing campaign effectiveness.

Sharing your personal information

We share your Personal Information with third parties to assist in its use, as outlined earlier. For instance, we rely on Shopify to run our online store; for details on how Shopify handles your data, visit https://www.shopify.com/legal/privacy. We also use Google Analytics to gain insights into customer Site usage; learn more about Google's data practices at https://www.google.com/intl/en/policies/privacy/. To opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.

Furthermore, we may disclose your Personal Information to adhere to applicable laws, respond to lawful information requests, or safeguard our rights.

Behavioural Advertising

As previously mentioned, we utilise your Personal Information to deliver targeted advertisements and marketing communications we believe align with your interests. If you wish to opt out of targeted advertising, you can do so through the following links:

Additionally, you have the option to opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/."

Your Rights as an EU resident

If you are a European resident, you hold the right to access, correct, update, or delete your personal information in our possession. To exercise this right, please reach out to us using the contact information below.

Furthermore, if you are a European resident, it's important to understand that we process your data to fulfill contracts with you (e.g., if you make a purchase through the Site) or to pursue our legitimate business interests as listed above. Additionally, please note that your data may be transferred outside of Europe, including to Canada and the United States.

Why do we hold data?

Upon placing an order through the Site, we retain your Order Information for our records unless you request its deletion.

Policy Updates

We reserve the right to periodically update this privacy policy to account for changes in our practices, operational requirements, legal obligations, or regulatory compliance.

For additional details regarding our privacy practices, inquiries, or if you wish to file a complaint, please reach out to us via our contact page.